Refund and Returns Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

This Refund & Returns Policy applies to purchases made through Eneato LLC (“Eneato,” “we,” “us,” or “our”). We want you to be fully satisfied with your purchase. Please review the terms below carefully.

Business Address:
Eneato LLC
1209 Orange Street
Wilmington, DE 19801
United States
Email: support@eneato.com

1. Return Eligibility

You may request a return if:

• The return request is made within 14 days of delivery.
• The item is unused, unopened, and in original packaging.
• The item is in resalable condition.
• You provide valid proof of purchase.

Returns requested after 14 days may be denied at our discretion.

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Used, damaged, or altered products
• Products missing original packaging
• Customized or special-order items

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.
• Provide photos of the product and packaging.
• Include your order number.

We may offer a replacement, repair, or full refund at no additional cost to you.

4. Return Process

To initiate a return:

1. Email support@eneato.com with your order number.
2. Wait for return authorization instructions.
3. Ship the product to the provided return address.

Returns sent without authorization may not be accepted.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• Original shipping charges are non-refundable unless required by law.

We recommend using a trackable shipping method.

6. Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection.

• Approved refunds will be issued to the original payment method.
• Refunds are processed within 5–10 business days.
• Processing time may vary depending on your financial institution.

7. Partial Refunds

Partial refunds may be granted for:

• Items returned in used condition
• Items returned damaged due to customer handling
• Items missing parts or accessories

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@eneato.com.

9. Order Cancellations

• Orders may be canceled before shipment for a full refund.
• If the order has already shipped, the standard return process applies.

10. Chargebacks & Payment Disputes

Initiating a chargeback without contacting us first may delay resolution. We reserve the right to provide documentation to payment processors in response to disputes.

11. Warranty Claims

Certain products may include a manufacturer’s warranty. Warranty claims must follow the manufacturer’s terms and conditions.

12. Consumer Rights

This policy does not limit any rights you may have under applicable U.S. state or federal consumer protection laws.

13. Contact Information

Eneato LLC
1209 Orange Street
Wilmington, DE 19801
United States

Email: support@eneato.com
Phone: +1 (302) 555-0198