Refund and Returns Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Welcome to Eneato LLC (“Eneato,” “we,” “our,” or “us”). This Refund and Returns Policy explains the terms regarding payments, refunds, cancellations, and service-related returns for services purchased through eneato.com.

By purchasing our services, requesting consulting, or entering into a service agreement with us, you agree to this policy.

1. Nature of Our Services

Eneato LLC is a service-based company providing checkout flow optimization, e-commerce UX improvements, audits, conversion consulting, and related digital business services. Because our services are customized, digital, and time-based, traditional physical product returns do not apply.

2. Refund Eligibility

Refund requests may be reviewed on a case-by-case basis and may be considered under the following circumstances:

• Duplicate payment made in error
• Project cancelled before any work has started
• We are unable to begin or deliver the agreed service
• Billing error or overcharge confirmed by us
• Refund approved in writing at our discretion

3. Non-Refundable Situations

Refunds are generally not available in the following situations:

• Work has already started or substantial time has been invested
• Completed milestones or delivered reports
• Consultation sessions already completed
• Change of mind after purchase
• Client delays in providing access, materials, or approvals
• Third-party software, tools, subscriptions, hosting, or platform fees
• Custom research or strategic planning already performed

4. Partial Refunds

If a project is cancelled after work has started, a partial refund may be considered based on completed work, time invested, resources used, and any project expenses incurred.

5. Revisions Before Refunds

We prioritize client satisfaction. Where appropriate, we may offer revisions, adjustments, additional recommendations, or scope clarification before issuing a refund.

6. Recurring Services

Monthly support plans, maintenance retainers, or recurring service agreements may be cancelled before the next billing cycle. Charges already billed for the current period are generally non-refundable unless otherwise stated in writing.

7. Chargebacks

If you experience a billing issue, please contact us before initiating a chargeback. Fraudulent or unjustified chargebacks may result in suspension of services and formal dispute response documentation.

8. How to Request a Refund

To request a refund, please contact us with your invoice number, project details, and reason for the request.

Email: hello@eneato.com
Phone: +1 5059261777

9. Processing Time

If a refund is approved, please allow approximately 5–10 business days for funds to appear in your original payment method, depending on your financial institution or payment processor.

10. Changes to This Policy

We may update this Refund and Returns Policy at any time. Changes will be posted on this page with the revised “Last Updated” date.

11. Contact Us

Eneato LLC
Address: 1209 MOUNTAIN ROAD PL NE STE R ALBUQUERQUE, NM 87110
Phone: +1 5059261777
Email: hello@eneato.com